Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at cassphil@me.com
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at cassphil@me.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at cassphil@me.com.

Eye Injury

  • You kind of forget that your eye is connected to every aspect of your life. My equilibrium was off. My depth perception was off, it was easiest to just sit in a dark room, with both of my eyes shut.

  • This is the night that accident happened, I was a bit in shock had already spent hours at a doctor, and didn’t know what I was going to be dealing with.

  • The next day reality started to sit in, my eye was incredibly painful. I could see nothing, I could only feel the weight of my eye and honestly I was just scared.

  • Looking at this images, so scary because I could not see anything out of my injured eye and I didn’t know that I was going to get the color back, or honestly if I was going to be able to see again.

  • What you’re looking at is a huge blood clot sitting in the front of my eye, blocking any kind of vision, doctors could not see behind the blood clot and I couldn’t see what was in front of it.

  • When I would put the drops into my eyes, and I had to take so many drops every single day, my eye would get irritated, red burning, my head would hurt. This was all necessary to try to overcome the challenge.
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